466 bay's Privacy Policy
Your personal information matters to us. This document provides a full description of how 466 bay collects your information, why it is collected, and how it is kept secure.
1Introduction and Scope
466 bay is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected about you when you use the 466 bay website and its related services, how that information is used, with whom it may be shared, and what your rights are.
By registering an account and using 466 bay's services, you agree to the terms of this Policy. This Policy forms an integral part of our Terms and Conditions and should be read together with those terms. If you do not agree with any part of this Policy, you are requested to stop using our services.
2Information We Collect
466 bay collects various types of information to improve your service experience, ensure secure transactions, and maintain a responsible gaming environment.
2.1 Information You Provide Directly
Information you personally provide when registering an account, completing verification, or seeking support:
- Full name and date of birth (for age verification — to confirm 21+)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address
- National ID or passport details (at the time of identity verification)
- Mobile banking account details (for deposits and withdrawals — bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
Information collected technically while you use the platform:
- IP address and device type
- Browser version and operating system
- Session duration and page visit history
- Betting and game play history
- Login time and location data
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
Detailed records of every financial transaction are kept, including deposit amounts, withdrawal dates and amounts, payment methods used, and transaction reference numbers. This information is used to ensure financial security and to detect any unusual activity.
3Purpose of Information Use
466 bay uses your information only for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Registration, login, identity verification, and account security. |
| Service Delivery | Running core services including betting, gaming, and processing deposits and withdrawals. |
| Fraud Prevention | Detecting suspicious transactions, preventing multiple accounts, and maintaining platform security. |
| Customer Support | Resolving your issues and answering questions via live chat or email. |
| Responsible Gaming | Identifying patterns of excessive play and taking supportive action when needed. |
| Communications | Sending important notices, security alerts, and relevant information. |
| Service Improvement | Analysing user experience to improve the quality of the platform. |
4Information Sharing Policy
466 bay does not sell your personal information to third parties. However, information may be shared in certain specific circumstances necessary for operating the service:
4.1 Service Provider Partners
We rely on trusted third parties for tasks such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and cybersecurity. These organisations are given only the information necessary for their specific task and may not use that information for any other purpose.
4.2 Gaming Technology Providers
Platforms from various game studios including Evolution, Pragmatic Play, PG Soft, and JILI are used to operate slots, live casino, and fishing games. Limited information may be shared with these providers as needed to manage game sessions.
4.3 Legal Obligations
Where 466 bay is required to comply with a legal directive, court order, or applicable regulation, it may be obliged to provide information to the relevant authority. In such cases, we will provide only the information legally required.
4.4 Business Transfers
In the event of a future merger, acquisition, or company restructuring, user information may be transferred. In that case, the new operating entity will be bound to comply with the terms of this Privacy Policy.
5Cookies and Tracking Technologies
The 466 bay website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of the service.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and basic functionality. Disabling these may prevent the platform from working properly.
- Functional Cookies: Remember your preferred language, betting settings, and personalised experience.
- Analytical Cookies: Used to understand how long users spend on each page and which features are used most.
5.2 Cookie Controls
You can limit or disable cookies from your browser settings. However, disabling essential cookies may cause problems with login and payment-related functions. Detailed guidance on managing cookie settings is available in our FAQ section.
6Data Security Measures
466 bay follows industry-standard technical and administrative measures to protect your information.
6.1 Technical Security
- SSL/TLS Encryption: All data transmitted between your browser and our servers travels through encrypted channels.
- Data Encryption: Sensitive stored information (passwords, payment details) is protected with strong encryption algorithms.
- Firewall and Intrusion Detection: Active security layers to prevent unauthorised access and cyberattacks.
- OTP Verification: A mobile OTP is required before performing sensitive actions (withdrawals, password changes).
- Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities.
6.2 Administrative Security
Only authorised staff can access a defined amount of information for their required tasks. All staff are trained on data protection rules and privacy practices, and are bound by confidentiality agreements.
7Data Retention Period
466 bay retains your information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
- Active Account Data: Retained for as long as the account remains open.
- Financial Transaction Records: At least 5 years from the date of the last transaction.
- Identity Verification Documents: 5 years after account closure, unless a different period is required by law.
- Customer Support Communication Logs: 2 years from the date of last contact.
- Website Usage Data: Deleted after 13 months.
When a request to close an account is made, 466 bay will take steps to delete or anonymise personal information within a reasonable time, except where legal retention obligations apply.
8Your Rights and Controls
466 bay believes users have the right to control their own information. You have the following rights:
8.1 Right to Access Information
You may request to see what information we hold about you. Contact customer support and a copy of your information will be provided within 30 business days.
8.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you may request a correction. Contact the support team to update your name, address, or contact details.
8.3 Right to Delete Information
You may request to close your account and have your personal information deleted. However, information subject to legal retention obligations or ongoing disputes may fall outside the scope of this request.
8.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. This preference can be changed from your account settings or by contacting customer support.
To exercise these rights or to set responsible gaming limits, follow the steps described on our Responsible Gaming page.
9Protection of Minors' Information
466 bay's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors.
Date of birth verification is mandatory at the time of account registration. If an account holder is found to be under 21, that account will be suspended immediately and the stored information will be deleted.
If you are aware that a minor has registered on our platform, please notify customer support immediately.
10Policy Changes and Updates
466 bay may update this Privacy Policy from time to time. Changes to the service, technical developments, or amendments to applicable law may require changes to the Policy.
For significant changes, notice will be given to your registered email address or when you log in to the platform. Continued use of the service after an updated Policy takes effect will be taken as your acceptance of the new terms.
If there are any changes from a previous version, the "Last Updated" date at the top of the page will change. A history of all versions of the Policy is retained and can be provided upon request.
11Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the 466 bay customer support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Get instant support through the live chat button on the website. Any time, day or night.
For detailed privacy-related requests, contact us by email: [email protected]
After receiving your complaint, 466 bay will send an initial response within 7 business days and will aim to resolve complex matters within 30 business days. To learn more general information about 466 bay, visit our About Us page.